This policy explains how subscriptions are billed, shipped, paused, and cancelled. It complies with Canada's consumer-protection rules on ongoing-service contracts, including pre-authorized debit and automatic-renewal disclosure requirements.
The rhythm
- Billed on the 15th of each month.
- Shipped between the 26th and 30th of the same month.
- Cutoff to make this month's box: the 26th. Past the cutoff, the current cycle is auto-skipped and you ship the following month.
When you sign up, your first month is charged immediately at the prorated amount and your anchor billing date is set to the next 15th. From there, you stay on the 15th billing / 26th–30th shipping rhythm.
Plans & commitments
- Monthly — CA$79.99/month. No commitment. Cancel any time before the next 15th.
- 6-month — CA$44.99/month for 6 months. After month 6, rolls into month-to-month at the monthly rate; cancel any time after that.
- 12-month — CA$39.99/month for 12 months, with a bonus 13th piece. After month 12, rolls into month-to-month.
Skipping a month
You can skip any upcoming month from your billing page before the 14th. Skipping pauses the next charge and extends your subscription by one cycle. There is no limit on how often you can skip on a monthly plan.
Cancellation
Monthly subscribers can cancel any time before the next 15th from the billing page or by emailing hello@jewelswithintention.com. Cancellation takes effect at the end of the paid cycle — you keep any box you've already been billed for.
For 6- and 12-month plans, you may cancel before the commitment ends by paying the remaining balance at the monthly rate, or by completing the commitment and cancelling the auto-renew before the next 15th. Quebec residents may cancel at any time under the Consumer Protection Act with no penalty beyond the value of services already received.
Refunds
- Charges for boxes already shipped are non-refundable, but covered by our guarantee — if a piece arrives faulty or clearly doesn't match its description we'll replace it or refund it.
- If you're charged after cancelling, contact us within 7 days and we'll refund the charge in full.
Price changes
Locked-in commitment plans (6- and 12-month) hold your monthly rate for the full term. We'll give monthly subscribers at least 30 days' notice by email before any rate change, and you can cancel before the new rate takes effect.
Failed payments
If a charge fails, we'll retry over 7 days and email you. If it still fails, the subscription pauses and no box ships until the payment is updated.
Address, sizing & preferences
Update your shipping address, ring size, metal preference and gem aversions in your account at any time. Changes made before the 14th apply to that month's box.
Contact
Subscription questions: hello@jewelswithintention.com. We answer within one business day.
Related policies
- Shipping policy — carriers, transit times, and Canada-wide rates.
- Privacy policy — what we collect and how we use it.
- Terms of service — the legal terms for using the site.